Help Center
Back to Bandcamp
Hey there! We’re experiencing a high volume of emails at this time and our response times are slower than usual. In the meantime, we’ve put together a list of
common questions to help
. We appreciate your patience.
Chatbot Testing
Artists & Labels
Chatbot Testing
Artists & Labels
Artists & Labels
All help articles related to selling on Bandcamp
Working with artist pages
Can I see some examples of other labels that are already on Bandcamp?
Can I choose the order of my releases in the Music tab?
Can I customize the order in which artists appear in the artists tab?
Listening Parties
Can I upload a pre-recorded show instead of a live stream?
Can I turn off chat for my live stream?
Can I sell merch during my live stream?
Can I reschedule or cancel a live stream?
Can anyone view my live stream?
Account basics
Why is a buyer missing from the "supported by" section of my release page?
Can I have multiple artist accounts?
Uploading music
Can I upload higher resolution audio?
Can I upload covers, remixes, or mashups?
Track/album codes
Can I make codes email-required?
Can I make changes to my track or album after I’ve generated codes for it?
Can someone share a code with others? How do I prevent unwanted downloads?
Can I make a single code that multiple people can use?
Can I generate fewer than 100 codes at a time?
Shipping and Fulfillment
Can you store and ship my merch?
Can I use Shipstation for my merch orders?
Can I choose which countries I ship merch to?
Selling FAQ
Can you help with royalty accounting for my label?
Can I sell my music on Bandcamp and other platforms at the same time?
Publishing royalties
Can you help me understand more about general songwriter rights and royalties?
Pro Tools
Are there any restrictions on private streaming?
Are private streams secure?
Music charts
Are all sales eligible for reporting?
Merch Issues
A fan opened a dispute against a merch order. What should I do?
Design
Bandcamp design tutorial
Bandcamp Sync for Shopify
Bandcamp Sync for Shopify Troubleshooting Guide
Adding or editing merch items in Bandcamp Sync for Shopify
Album pre-orders
Can I send out track/album codes for my album during the pre-order?
Can I set my pre-order to automatically release at a certain time?
Album & track editing
How can I prevent fans from downloading my music?
Powered by Zendesk